Heartland of Mentor Nursing Center

Heartland of Mentor Nursing Center
Heartland of Mentor Nursing Center 8200 Mentor Hills Dr
Mentor, OH 44060

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About Heartland of Mentor Nursing Center

Heartland of Mentor Nursing Center is a Nursing Home facility at 8200 Mentor Hills Dr in Mentor, OH.
Primary Specialty

Nursing Home

Practice Heartland of Mentor Nursing Center
Services Heartland of Mentor Nursing Center provides extended-stay nursing care to seniors with varying levels of disabilities in Mentor, OH.

Please call Heartland of Mentor Nursing Center at (440) 256-1496 for more information or to schedule an on-site visit.
Consumer Feedback
(22 Reviews)
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Recent Reviews
I went to Heartland of Mentor. It was a terrible experience. They were not ready for my arrival and did not have my medication ready. I was told it was the law that I had to be weighed at that minute even though I just came from surgery and as a result of the way I was weighted I was injured. Also, even though there was apparent injury it took three days before anyone cleaned the area which never healed correctly and I still have the scar. The room was in my opinion dirty. The main shower was dirty and when I used it there was fecal matter on the shower floor. The beds are old and I had to fight to prove mine did not work and it was promptly fixed. The food to me was either boxed, canned or frozen. Nothing seemed fresh. At times they were very under staffed. I feel sorry for the employees who always did try their best. However, some of the people who work there are, in my opinion, too out of shape to be helping anyone. In addition, it seemed to me if you wanted something a little out of the norm it caused problems. To me the main goal was to empty the trash even if they had to climb over you or interrupted a family visit. As far as response time when you rang for help it all depended on how many employees were there that shift. At times I waited 20 minutes for assistance. What would happen if I could not breath or was having a heart attack? 20 minutes is a long time. This was not the employees fault. Management does not have backup employees for those who call off or are ill. Physical therapy was not the best mainly because the employees were too busy talking to each other or other patients. I felt like I was intruding on their social hour. I ended going elsewhere for physical therapy and had an extremely wonderful experience so I do have another facility to base my unhappy experience at Heartland. Other things happened like the time I was told the I.V. was supposed to hurt. My arm is still discolored from the fluid leaking into my arm instead of my vein. I guess the worst thing I experienced was going undiagnosed for heart failure. I kept getting sicker and sicker and my breathing was terrible. I was getting as big as a house. After I left Heartland I was admitted to a hospital and in a few weeks lost over a hundred pounds of water. I had so many things happen to me there I was just glad to leave. I normally do not write any reviews but all I keep thinking about is the older people who can not speak for themselves. If all these things happened to me and I can speak what is happening to them. Keep in mind that these events may have only taken place in my area at Heartland so I can only tell you how I feel and what happened to me. On a positive note I truly believe the employees do care and other departments like speech therapy are outstanding. They do offer a lot of things to do so you don't have to sit in your room all day. If they would clean up the place, have more staff, add an in-house doctor and fresher food this place could be a five. I did have to go back to rehab but I chose Euclid Hospital which was outstanding! If I have to go back for rehab again I'm going to Euclid.
by over fifty
XXX.XXX.60.70
Were you able to get all of your questions answered while you were at this senior care facility?
None of my questions were answered
by Anonymous
XXX.XXX.47.251
Would you recommend this senior care facility to others?
Yes
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
by anonymous
XXX.XXX.28.85