Guilderland Center Nursing Home Inc - Service Ratings
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Guilderland Center Nursing Home Inc
428 Rte 146
Guilderland Center, NY 12085
Consumer Feedback
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Poll Responses for Service
3 Star Average Based on the Following 8 Poll Questions:Was this provider willing to stay open late to accomodate your needs?
Asked 1 time
Answered "Yes, they've stayed open late when I've needed help" (80% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 1 time
Answered "No, they were polite" (80% satisfaction) 1 time
Does this provider adhere to the customer is always right policy?
Asked 1 time
Answered "Yes, they listen to all complaints and make every effort to correct the situation." (80% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Somewhat, they eventually called me back" (60% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 1 time
Answered "No, it took a while" (40% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "No, putting customers first doesn't really seem to be a priority to them" (40% satisfaction) 1 time
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Asked 2 times
Answered "No, they've never taken personal calls with me" (80% satisfaction) 1 time
Answered "Yes! They took a personal call right in front of me. I found it to be incredibly rude." (20% satisfaction) 1 time
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