My mother was a resident here. They permanently destroyed her quality of life by using the wrong medical equipment (as noted by her doctor) so that she did not heal properly. By the time the physician saw this, it was too late to change. The disability it caused is permanent and means that she will likely never be able to return home.
I observed them take 45 minutes to answer her simple call for a bedpan after her evening meal. The nursing staff could or would not answer my questions in a serious way although the therapy staff were very helpful. I was not able to reach my mother by telephone because the phone in her room was located where she could not reach it. This means that she was isolated from me most of the time because I live in another state.
I am not impressed by this facility and staff. It is dingy and the rooms are tiny with little room for visitors. I find the nursing staff to be condescending and unhelpful, not to mention the issue with not providing the right care so that there is long term damage.
The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. Almost every time I visit, I have to remind them who I am, why I'm there, and what my circumstances are. They always made sure that I wasn't in any pain. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable.
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