Some years ago I wrote a glowing review of Crestview. I wish that I could find that online review and amend it to reflect my recent experience with my father.
I would still recommend Crestview IF YOUR LOVED ONE is there for a finite period of time such as recovery after an operation, mentally fit and able to command communication with staff AND ask you if she/he needs help.
My father, however, some months ago arrived after an operation. He had some dementia and had been restless and disoriented at the hospital. I was shocked when I first visited Dad in Crestview. He was so lethargic that it was hard to talk with him. He did not recognize me. He was apparently calling out continually -- never when I was there -- but continually when I was not. When after TWO WEEKS I learned of this, I asked why they hadn't told me. The answer was, "We assumed it was just one of his normal behaviors."
And there is the problem. The lack of real interest in my father's condition and in how it might be improved was shameful. They were content to shovel meds into this person whom they didn't know and write everything off as "behaviors."
The owner of the nearby assisted living facility in which Dad lives came to visit him. She suggested that he might improve if he was moved back there. I arranged it and he was put into the most extreme ward, the one where people are end-stage and need constant care.
Imagine my surprise when a week or so later, I went to visit my end-stage parent and there was Dad, bright eyed, lucid, wondering why he was now living among all these people who barely opened their eyes all day.
My Dad had been over-medicated to the point of making him nearly a vegetable. Whether this began in the hospital or began at Crestview I will never know. But I do know that Crestview never showed the curiosity that -- thank God -- the assisted living people did. They tinkered with his meds and discovered what the problem was.
Suppose they had not suggested he be moved back to their facility? I bet that I would have left Dad at Crestview and he would have ended his days in a pitiful state of over-medication. I would never have suspected this was the problem. I am not a medical professional.
I don't know what has changed at Crestview, but where I would have trusted my loved ones to Crestview before, I now will avoid the place at all costs unless the person in question is fully mentally alert and able to ask me for help when things get odd. Anyone in any other condition will not be going to Crestview.
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