good people work there ,they are kind and location has good access .they do their best :taking care of helpless patients is not <url removed> the family and friends can rest a while ,and see their loved ones healthier again .may god bless them .
This facility is an atrocity and should be closed by the state. In the last 2 years since a director and nursing director change it has offered the worst care in the 8 years my family has been involved with it. The food is horrible, I often take my mother home made meals as the food preparation is unacceptable, bland, often unrecognizable. It is almost always cold, unfresh, I would love to see the staff eat it, as I know they certainly would not. Call lights go unanswered for 10 to 20 minutes. Residents have soiled themselves due to the lack of response from the CNA staff. CNA are often seen texting while on duty, slacking off during off or break time in patients wheel chairs! They shuffle about as if they don't want to be there, there is no pride in their work whatsoever. It stems from the top, and all current administration should be fired, and then there should be a cleaning house with some CNAs and nursing staff and a full and more professional staff brought in. My family and I are currently seeking alternate housing for our loved one at BV, thankfully we live locally and check in every day to see what wrong BV did today. If you have any choice what so ever to send your loved one elsewhere, do so. Its a joke. I have made my doctor put in my medical records and chart that if anything were ever to happen to me, that under no circumstances am I to be sent there for any sort of after care!
The staff must have not been trained very well. Almost every time I would ask them a question, they'd refer me to their boss or someone else. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. They weren't careful at all, and I was in a lot of pain after my appointment. The first time I walked into their office, I immediately smelled an absolutely horrible odor. I don't think they've ever cleaned the place. It made me nauseous. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published