I've been places before where they were argumentative and angry, so I was nervous that I would encounter that here as well. Instead, they were very calm and understanding the entire time. I could tell they really care about everyone who visits them. They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.
Everything they originally told me they would be able to do for me, they ended up not being able to do. I felt lied to. I couldn't believe how rude and inconsiderate they were. I showed up before their scheduled closing time and they said they were closing. They knew I needed help but they still decided to close early. They would not leave me alone, and kept suggesting that I buy products that I felt were completely unnecessary. Don't call this provider if you're in a hurry. Every time I call I have to wait on hold forever. I think I got a gray hair the last time I was waiting. I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. Social service department is awful. The young woman appears uneducated and difficult to understand. Strange people working here, would not send my worst enemy here.
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