I have been a patient at the Brian Center of Durham and treated for a condition called BPPV which caused me to fall down a lot. The care I received there was wonderful and I am home, fall free and driving again! I would highly recommend this facility.
My 86 yr old father has been at the Brian Center for a week now after being transferred from hospital after a heart attack. From the first day, I was not impressed with the state of the facility. The hallway to which he was assigned smells of urine and call rings go off continuously. His room is very stark and the furniture is shabby. One drawer had spilled pink stuff covering the bottom. The faucet has a fast and wasting drip. The TV which is mounted on the wall is very tiny. I didn't know that they came in such a small size. I felt really badly leaving my father in this place. The venue is really uninviting but the quality of staff varies considerably. The biggest problem is communication. There is virtually none. When Dad was transferred to the facility from the hospital, no one explained how he would be rehabilitated, asked about his food preferences or needs, told us how often progress meetings would occur etc. They also did not give us a copy of his release papers from the hospital. We had now idea what drugs he was prescribed. When I tried to get answers, there was rarely a nurse at the nursing station and when there was, they would ignore me until I asked for their help. Most acted like they didn't want to talk to anyone. I've never been to a place that was so unfriendly. The incident that bothered me the most was I witnessed a male nurse come in to give my father a shot that I normally administer. It is a preloaded syringe that measure out a dose automatically. You just add the needle and remove the two covers, pull back to load and push to inject. The nurse only took off one cover and poked it deeply into the folds of my father's stomach. This alone is incorrect as one should hold a fold of skin so as to inject SC. I pointed out that he just wasted a dose ($70) because he did not remove the cap and it released the drug into the cap. He was surprised and did it again and rushed out of the room. I looked for his name to report him but he was not wearing an ID tag. In fact, many of the employees were not wearing identification. One cannot tell a nurse from a housekeeper there. I called the Nurse Director several times to talk with her about this incident and she never returned my call. I even stopped in the morning to talk and she was "not available". I finally got her on the phone and she acted like it was not a big deal and that I was over-reacting. She never offered an apology only said that the staff was trained to give it properly. Here name is Vickie O'Quinn and I feel is quite uncaring and unprofessional in her handling of the situation. I did talk to one person who called me unsolicited with concerns about my father's status. The Speech Pathologist was very friendly and wanted more background information about Dad's normal behavior and cognition. I was happy to talk with her. She promised to work on those things and even adjust his diet to accommodate dental issues. Without going on and on about incidents I feel that there are a few good people at this facility but most are very uncaring and the place is disorganized and mismanaged. Beware.
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