My mother has fallen 3 times within 4 months. once resulting in a broken foot and she had to have surgery. I have not had a treatment plan and one is required every 3 months. they were told she needed a walked and two party assist....to no avail.
They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places. They had a huge selection of magazines in the waiting room. I was able to find some of my favorites and they kept me entertained while I was waiting for my appointment. They always make sure to return my phone call as soon as possible. They've never left me waiting.
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