Bala Nursing & Retirement Center - Service Ratings
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Bala Nursing & Retirement Center
4001 Ford Rd
Philadelphia, PA 19131
Consumer Feedback
Service
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Recommended
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Poll Responses for Service
4 Star Average Based on the Following 19 Poll Questions:Did this provider ever postpone your appointment?
Asked 2 times
Answered "Not at all! They always try to get me in as soon as possible" (100% satisfaction) 1 time
Answered "No, they never postpone my appointment" (80% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Was it easy to make an appointment with this provider?
Asked 1 time
Answered "Yes! It was effortless!" (100% satisfaction) 1 time
Did this provider seem irritated to be working with you?
Asked 1 time
Answered "Yes, they seemed like they wanted to be somewhere else" (40% satisfaction) 1 time
Did this provider show attention to detail?
Asked 1 time
Answered "Definitely not. They were unaware of my situation, even though they had my information" (20% satisfaction) 1 time
Does this provider offer flexible appointment times?
Asked 1 time
Answered "Absolutely Not! My appointment always conflicts with my schedule" (20% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Does this provider leave you on hold for a long time when you call?
Asked 1 time
Answered "Never! I don't think I've ever been put on hold here for a long time" (100% satisfaction) 1 time
Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Yes, they answered my call right away" (80% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 2 times
Answered "Not at all. It was obvious they didn't care about me" (20% satisfaction) 1 time
Answered "Kind of, but I they could have been more understanding" (60% satisfaction) 1 time
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