Mercy Franklin Center

Mercy Franklin Center
Mercy Franklin Center 1818 48th St
Des Moines, IA 50310

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About Mercy Franklin Center

Mercy Franklin Center is a Uncategorized facility at 1818 48th St in Des Moines, IA.
Primary Specialty


Practice Mercy Franklin Center
Consumer Feedback
(12 Reviews)
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Recent Reviews
Great place no waiting great staff
Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. I would never visit them again. I was very disappointed. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. Getting a convenient appointment time with them is almost impossible. They have really weird availability and I always have a hard time making an appointment. Obviously any good review written about this horror shack is written by a staff member trying to falsify how bad it really is. The entire staff was blatantly rude to me and when I requested a transfer they literally laughed at me. They refused all medications of mine for the first 6 hours and since I stayed up the whole night waiting in the emergency room I would've appreciated my prescribed sleep aid so I could recuperate. Even though they knew I was coming for 3+ hours they still didn't have my room remotely ready and instead had me stay my first night in a seclusion room and since I didn't have my sleep aid I stayed awake for the whole night. During group sessions the nurses leading them basically mocked everyone in there for being suicidal and made us share why we were there and what medications we were on. I understand that if we share, other patients who have gone through similar situations can support each other but when a patient says that they don't want to announce to a bunch of strangers that they're suicidal they should not be made to. Instead of filling the day with group therapy or any other kind of constructive activity we just hung out and watched tv. During my short stay there I felt the urge to kill myself drastically rise but nobody cared. The only people I would recommend this place to would be the nurses that treated us so poorly so that maybe they could learn how horrifying it really is here.
Recent Polls
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did they follow up with you after your appointment?
No, but they said they were going to!
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Was this provider's staff friendly?
No, they were rude
Did this provider leave you unattended for an extended period of time?
Yes, I was completely ignored for a long time!
Did this provider use excessive foul language?
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