Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. I would never visit them again. I was very disappointed. It's shocking how little they seem to care about customer service. From my experience It appears as if customers are never put first here. The staff is incredibly rude and seem to care more about themselves. Getting a convenient appointment time with them is almost impossible. They have really weird availability and I always have a hard time making an appointment. Obviously any good review written about this horror shack is written by a staff member trying to falsify how bad it really is. The entire staff was blatantly rude to me and when I requested a transfer they literally laughed at me. They refused all medications of mine for the first 6 hours and since I stayed up the whole night waiting in the emergency room I would've appreciated my prescribed sleep aid so I could recuperate. Even though they knew I was coming for 3+ hours they still didn't have my room remotely ready and instead had me stay my first night in a seclusion room and since I didn't have my sleep aid I stayed awake for the whole night. During group sessions the nurses leading them basically mocked everyone in there for being suicidal and made us share why we were there and what medications we were on. I understand that if we share, other patients who have gone through similar situations can support each other but when a patient says that they don't want to announce to a bunch of strangers that they're suicidal they should not be made to. Instead of filling the day with group therapy or any other kind of constructive activity we just hung out and watched tv. During my short stay there I felt the urge to kill myself drastically rise but nobody cared. The only people I would recommend this place to would be the nurses that treated us so poorly so that maybe they could learn how horrifying it really is here.
So awful that I checked my child out AMA (if you can even call it that since we never saw his physician in the 24 hours he was there!) and filed a complaint. I was so disgusted by the way my young developmentally delayed child was treated. He is still traumatized from his short stay. Please do not bring your children here. They freely use a seclusion room for a small child!
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