They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased.
I would never recommend this hospital to anyone, and have actively discouraged people from going there. My mother died in the ICU at Southeast almost four years ago. They called me two days prior to tell me she was going to be transferred to another facility for longer-term care, then called me to say she had spent the entire day in ICU (protocol is to call the next of kin to report any significant change in condition or transfer to another unit, but they did not) and had died. When we arrived, she had been dead for approximately two hours. The TV in her room was still blaring and her dinner tray (presumably brought around 4 or 5, since that's how hospitals work) was still sitting on the table in the corner. They were confused and disorganized and did not seem to know what to do with a distraught family member. They in no way prepared me for seeing my mom the way they left her. It was beyond disrespectful to her as a person. I met with administrators several weeks later to discuss how communication had broken down so completely, and the risk management guy paid no attention to what I was saying, took a phone call while I was speaking, and left the room entirely. Unfortunately, I've heard from several friends that they've had similar experiences with this hospital, some of them resulting in the death or severe physical trauma. DO NOT USE THIS FACILITY!!
They ignored my questions and my appointment seemed rushed. Their staff was not friendly at all, I didn't feel welcome there. I felt like my needs were mostly met, but they didn't make any extra effort.
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