I would never recommend this hospital to anyone, and have actively discouraged people from going there. My mother died in the ICU at Southeast almost four years ago. They called me two days prior to tell me she was going to be transferred to another facility for longer-term care, then called me to say she had spent the entire day in ICU (protocol is to call the next of kin to report any significant change in condition or transfer to another unit, but they did not) and had died. When we arrived, she had been dead for approximately two hours. The TV in her room was still blaring and her dinner tray (presumably brought around 4 or 5, since that's how hospitals work) was still sitting on the table in the corner. They were confused and disorganized and did not seem to know what to do with a distraught family member. They in no way prepared me for seeing my mom the way they left her. It was beyond disrespectful to her as a person. I met with administrators several weeks later to discuss how communication had broken down so completely, and the risk management guy paid no attention to what I was saying, took a phone call while I was speaking, and left the room entirely. Unfortunately, I've heard from several friends that they've had similar experiences with this hospital, some of them resulting in the death or severe physical trauma. DO NOT USE THIS FACILITY!!
They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. I did not feel safe at all in their care. I definitely had doubts abo ut their qualifications. One of the first things I noticed about this business was how many different areas of the building were handicap-accessible. I have been to other places where I couldn't tell how someone in a wheelchair could even enter, but they really spent a lot of time to accommodate people with all different needs. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. When comparing them to others in their field, I would say they are by far the worst I have ever seen. I will never return. IN FACT I was taken there by ambulance 2 times for chest pain cough vomit and the DR assumed I was there for drugs NOW MONDAY I MAY HAVE A DEFIBULATORE put in my heart at CLEAR LAKE I WOULD like to discuss this matter with the administrator this is NOT the first time this happened to me I was admitted Sun drove myself knowing the ambulance gets irritated when I request CL regional. IF i had gone ONCE AGAIN TO YOUR FACILITY SUNDAY I WOULD HAVE DIED.
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