Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Was the waiting area spacious?
No, but I can always find a seat
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever dismiss your concerns as unimportant?
No, they take every concern of mine seriously