They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.