We went during their after hours clinic and they were packed, although this was not a problem with overbooking as it's all walk-in. It took us 3 hours to get in and out of the entire visit, from signing in to seeing the doctor. Their prices were okay ($65 for day time office visit & $85 for after hours clinic visits - without any insurance of course), but I've had to spend more at other places. I don't think I have ever been put on hold here for a long time and am so impressed with how quickly all of my questions are answered. There's nothing worse than having to wait on hold for a half an hour just to get someone to talk to you. I was somewhat uneasy during my appointment. I was never able to fully relax. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them. I'm always amazed at how considerate and concerned they are for my daughters' well-being. Their advice is always wonderful and completely unbiased.
They made the extra effort to make sure every question and concern I had was addressed. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. Whenever I asked them for more information about anything, they were happy to take the time to give me as much information as I wanted. They made me feel like every question I had was important. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more.
I wish they interacted with both me and my child during appointments, but they always only address me. My child always feel ignored. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here. It is so refreshing to see a provider that you can tell truly cares about their appearance. They strive to maintain a professional appearance and look their best at all times. I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help.
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