Douglas Jeffery, MD - Service Ratings
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152 E. Kinderton Way
Advance, NC 27006
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4.5 Star Average Based on the Following 88 Poll Questions:Did you have to wait long after you arrived for your appointment?
Asked 6 times
Answered "No, I didn't have to wait very long" (80% satisfaction) 5 times
Answered "Yes, I had to wait quite a while" (40% satisfaction) 1 time
Did this provider pressure you to purchase any unnecessary products during your visit?
Asked 6 times
Answered "No, my decisions were always respected" (80% satisfaction) 3 times
Answered "Absolutely not! I was never uncomfortable" (100% satisfaction) 3 times
Does this provider offer flexible appointment times?
Asked 5 times
Answered "Absolutely! I never have a problem!" (100% satisfaction) 2 times
Answered "Yes" (80% satisfaction) 2 times
Answered "Somewhat, but it's still difficult to get an appointment" (60% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 6 times
Answered "Yes, they were able to do almost nothing they originally said they could" (40% satisfaction) 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 3 times
Answered "Not at all! They exceeded my expectations" (100% satisfaction) 1 time
Answered "A few, but not too many" (60% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 5 times
Answered "Definitely! They always call me back very quickly!" (100% satisfaction) 1 time
Answered "Yes" (80% satisfaction) 4 times
Does this provider always put the customer first?
Asked 7 times
Answered "Yes, they always put customers first" (80% satisfaction) 4 times
Answered "Absolutely! They have some of the best customer service I have ever seen" (100% satisfaction) 2 times
Answered "Somewhat, but I didn't feel like they cared about my needs" (60% satisfaction) 1 time
Does this provider have helpful information available online?
Asked 3 times
Answered "Yes" (80% satisfaction) 1 time
Answered "Yes, they have a great website and are present in many online directories" (100% satisfaction) 1 time
Answered "Yes, but very little" (40% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 2 times
Answered "Yes! They went above and beyond to make me feel special and respected" (100% satisfaction) 1 time
Answered "Not at all. It was obvious they didn't care about me" (20% satisfaction) 1 time
Has this provider ever cancelled your appointment on you last minute?
Asked 4 times
Answered "Never, they are very reliable." (100% satisfaction) 2 times
Answered "Yes, I'm never confident that my appointment will actually happen" (40% satisfaction) 1 time
Answered "No, they didn't cancel on me last minute" (80% satisfaction) 1 time
Does this provider welcome questions?
Asked 4 times
Answered "Absolutely! They are happy to answer all of my questions" (100% satisfaction) 3 times
Answered "Yes, they don't mind answering my questions" (80% satisfaction) 1 time
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