I was to have 2 crowns. Two times when crowns had returned from the lab the fitting procedure failed or the crowns <url removed> third time the tech got them on, but they do not fit <url removed> tech did work that I assumed the dentist should do. I have given up on them and am going to another dentist to get this work straightened out. A bad and expensive experience.
First of all, your generic answers are put through software that provide a rather bizarre and positive spin on your review. Absolutely Orwellian. I erased that response. Who on earth cares about the chairs in the waiting room compared to if the dentist & office are competent? All I can say positively is that the staff & dentist were very pleasant. The dentist declared my broken tooth did not need a root canal. Turned out it did (as I was still in pain). This time I was referred to an Endodontist - just had the r.c. yesterday, so don't know if it's ok. But this office is terribly disorganized. They called me for appointments that the dentist cancelled, they didn't send any of my info. over to the other office (or the x-ray, so I had to pay extra for more of the same tooth). Seriously, I would NOT go back except they have the crown I need put on - after insurance this adventure has already cost 1600. My family was aghast at how much it cost for a root canal. Do not go here - my insurance through UNT only officers Monarch dental and someone out of town. I'm going out of town next time.
I would never recommend them to anyone. They were terrible. They never made any effort to follow up with me after my visit and it made me feel very unimportant. I know they see a lot of patients, but when you say you're going to follow up, you should. I felt like my needs were mostly met, but they didn't make any extra effort. They seemed stuck in the past. I was nervous about being exposed to archaic treatment methods. Just a warning, they do not adhere to the customer is always right policy no matter what the situation is. They never listen to customers complaints and argue with them instead of trying to correct the situation. That's just bad business.
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