Academy Dental Associates PC

Academy Dental Associates PC
Academy Dental Associates PC 10101 Academy Road Suite 204 Philadelphia, PA 19114
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About

Academy Dental Associates PC

Academy Dental Associates PC is a Dentist facility at 10101 Academy Road Suite 204 in Philadelphia, PA.
Primary Specialty

Dentist

Practice Academy Dental Associates PC
Services Academy Dental Associates PC is a dentist/dental office located in Philadelphia, PA 19114. A dentist is trained to diagnose, treat, and prevent diseases of the gums, teeth, and jaw.

Please call Academy Dental Associates PC at (215) 637-5800 to schedule an appointment in Philadelphia, PA or get more information.
Consumer Feedback
(23 Reviews)
Service
3 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
Value
4 star average for Value
View all 23 Reviews Add a Review
Recent Reviews
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
by Anonymous
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Yes
Did your mouth feel clean after your appointment?
Yes
Was this provider helpful about using your insurance coverage?
Yes
Do you feel confident that this provider will work with you until a solution is reached?
Yes
by Anonymous XXX.XXX.241.230
My daughter is a patient at this facility. The staff seems to focus far more on payment than on ensuring that the client is adequately apprised regarding treatment plans and options. I have asked questions about my daughter treatment which were answered by people working the front desk without consulting a dentist. In the most recent situation, the answer I was given was patently incorrect. When I asked to discuss my daughter's treatment plan with someone, I was sent to speak with a woman in the office who handles "treatment plans". She handed me a sheet of paper with three procedures listed on it and the related costs. When I explained that I was not interested in the financial aspect but wanted insight into my daughter's dental treatment, she told me that I asked the wrong question and should have said that I had a clinical question. In any other medical establishment with which I've been involved, a "treatment plan" reflects the clinical treatment that a patient will receive. It is not a financial document.

I have experienced a great deal of rude and dismissive treatment at this office. Had my daughter's treatment not progressed this far, I would change providers but I do not want to have to begin with the requisite initial appointment/ re-evaluation after my daughter has already undergone extensive treatment.

An aside, and simply an irritant, we have already shown up for an appointment and been sent away because there was no appointment showing on the office's computer records despite having a card written by the office with the appointment date on it. The office asked if we had received a confirming phone call for the appointment and when I responded that we had not, I was told that the absence of a confirming phone call means that there was no appointment scheduled. Also, the office often calls to ask that we come in earlier if possible because the doctor is running ahead. I always try to accomodate. Yet, for one Saturday morning appointment, when we were running a few minutes behind, I received a call from the office on my cell phone. I explained that we were minutes away and referenced a nearby landmark - "Giant Foods". I was put on hold then told that our appointment was cancelled because we were late. I turned around to drive home then decided I was too outraged and drove to the office, arriving about ten minutes past the scheduled appointment time to find the front door locked. I had to walk around the building to gain entrance. I finally entered the office about 15 minutes past the scheduled time - far later than I would have arrived absent the phone call cancellation. The office was empty of clients. I spoke with a man at the front desk who said that the woman cancelled my appointment because I was food shopping! Holy lack of listening and logic skills, Batman!!! If the woman was actually confused by my reference to Giant Foods as a landmark, shouldn't she have asked for clarification?

Overall, a lousy experience outside the clinical realm. I am going to attempt to contact the office to discuss these issues but suspect I will hit another stone wall.
by AM Daly XXX.XXX.102.140