They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They were so nice and professional and even called me to remind me about my upcoming appointment. I didn't experience any pain during my teeth cleaning. They are always very careful and gentle. I was completely satisfied with my visit and feel that it was time and money well spent. I am lucky to have found such a great dentist and have been going there for 20 years.