When I give a poor review I will always explain in details why. I apologize in advance for this huge review.
First let me start with, at first glance this practice (Aspen Dental in general) looks very inviting and they lure you in with their "promotions" and "free exams."
After going to them for an initial exam, xrays and to have some cavities filled, I started to question their business practices. The staff (assistants and hygienists) were pleasant and had no problems starting conversation and asking me the basic "getting to know you" questions.
The dentist (I never saw the same one) for the most part was nice. One was really abrupt and couldn't wait to get me out of his chair. It was a bit unsettling but I thought he was just busy that day.
What made me question this business (and I hear it from other people who have been to Aspen) was on my way out of a cavity procedure, I was told to stop by the office and speak with the office manager. During my exam and cavity prep, the dentist and assistant talked in hushed tones and when I would ask what they were talking about I got "you have a lot of issues with your mouth, I don't know how your other dentist passed over these issues." They wouldn't go into detail. HELLO?! Isn't that WHY I come to you? For advice...right?!
I went in to see the office manager and was informed that I needed $3,000 worth of work. Including a root canal and scaling because at 28 years old I have periodontal disease and gingivitis. She then proceeded to tell me that she would take the payment for the root canal NOW, and told me next week they can fit me into the schedule and I should take off work.
She was pushy and when I said I didn't have the $2,000 for a root canal (single mom, not getting child support, working for a living), I asked if I could put $300 down and make monthly payments. She told me all money was required up front and maybe I can call my parents or a "well off family member" to help me out.
I thanked her for her time and left with the papers. They called me for a week straight trying to schedule this root canal. I was livid.
I am currently seeing another dentist who has informed me that I do NOT have periodontal disease, all I needed was a really good cleaning and that I need to start using a Sonicare toothbrush daily. If it stopped there, I would not be writing this review...that's not the worst.
The worst part, ALL of my fillings from Aspen, need to be redone. After looking at x-rays, there are fillings that are "leaking," there are fillings that are "overhanging my tooth (causing floss to snag and snap), ALL the fillings are BOX shaped there is NO tooth anatomy what-so-ever to them. We are talking about 6 fillings that need to be re-done.
They DON'T care about patient quality. All they care about is getting you in the chair, taking your money and "selling" you things you DON'T need!! I have NEVER been more livid in all my life.
So if you have actually read this entire review, because like I said if I give a POOR review I will explain why...you are probably thinking, "well her new dentist is just trying to sell her new fillings so she has to pay him! It's the same thing!"
Actually it's not. After I went to Aspen and had this experience, I started dental school. As I was learning the different processes and procedures and what you should and shouldn't do...all I could think to myself was "Aspen never did this...Aspen never did that...."
It was confirmed TODAY at my first appointment with my new employer (who has a MAJOR influence on the Dental Community within Lehigh Valley) that my mouth is awful and he needs to re-do EVERYTHING Aspen did.
I would give this place 0 stars but it won't let me...reasons to recap?
1. Pushing for sales 2. Aggressive behavior to sell procedures and schedule procedures 3. Poor quality of work
Aspen needs to figure out which is more important to them; quality of patient care or selling products people don't need and offering poor care.
Before they even scheduled my treatment, they went over in detail all their different payment plans and exactly how much my procedure would cost. It was nice knowing exactly how much I was going to have to pay beforehand. Not only did I find a parking spot right away, but I knew my Harley was safe because the spots were designated and close to the entrance. Everything they told me in the beginning ended up turning out exactly the way they said it would. They were able to provide me everything they promised me. I've never doubted their abilities. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I am going to refer everyone I know here. I already have. I absolutely love this place. Jennifer Sam was the reason I went there--she is the best!!! I trust her word and she was exactly right about everything. She praised Dr. Chada and was 100% -- he and Mrs. Dr. Chada are great. The staff is great -- they are like friends. I have always had Doctor phobia---not here, I wish I had known them 25 years ago. Maybe not, they where probably in diapers. But you know what I mean.
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