They are compassionate and professional and even call me to remind me about my upcoming appointment. Due to lack of dental care as a child, I need extensive work done now. I chose Arlington Dental Ass ociates based on friends' recommendations and my own research about this office. When I leave my appointments, I am never in pain and I know their primary concern is my safety and comfort. They always take the time to address my every concern immediately and I never feel unsafe or apprehensive in their care. They do present options and information but never pressure me to buy anything I don't need. I really feel Arlington Dental Associates is the best this area has to offer for dental care.
Horrible experience. Brought my daughters there for a cleaning. had already gotten 4 sealants a few months earlier... the ones that were covered by insurance. That is all we wanted. This was just their cleaning. The "office manager" came out to waiting room, small talked with me, put a clipboard in front of me to sign, while still talking with me. I told her I couldn't see it (the print was extremely small) and my glasses were in the car. and she told me not to worry.. it was just "to submit to insurance." I have since learned from healthplex that she was obligated to read it to me if I couldn't see it. She turned and gave a hygenist the "thumbs up." It was odd but I didn't think much. the girls were back there a very long time and every time I asked i was told the "nurse must have gotten busy." finally i insisted on knowing what was happening, and Karen smiled and said "well they are getting 9 sealants." I told her I didn't want sealants nor did I ask for them and she said "what do you think you signed for?" She then would not show me when I asked to see it. She got immense satisfaction out of completely scamming me. I then got a $600 bill. I called numerous times to speak to Dr. Stier but Karen said she won't "let him call me." She hung up on me. I have faxed, emailed, and left voicemails for Dr. Stier to call me. I have received no calls in 6 months. I have since read the reviews on this office (the website following this one.. this one conveniently showed up after I reported them) and I see I am far from the only one to have gotten scammed. It is a sin that this practice is allowed to operate.
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