I had THE most unprofessional experience at Dr. Cesario's office. The hygienist was obviously inexperienced, which didn't bother me at first because I thought...if she's trained well, she'll do fine - you gotta start somewhere. But, the longer I sat in her chair the more I wanted it to be over FAST. She wasn't detail oriented - she hit the xray machine against my face three times. Then, she didn't clean my teeth with any type of order - skipping teeth and then going back to try to remember which ones she hadn't done. She was extremely rough when flossing, ramming the floss down in between my teeth. She kept the light shining in my eyes, so I kept my eyes closed quite a bit. When she wanted me to open my mouth, instead of saying "open" she tapped on my lips with her tools! Then she used extremely cold water on my teeth and didn't respond to non-verbal cues that I was uncomfortable. I asked her to adjust the water temperature and she got an attitude with me! Then she left me in the chair with no explanation for about 10 minutes. I thought she'd gone to get some warm water, but she came back with the "office manager" who is also the dentist's wife, who proceeded to tell me they wouldn't be scheduling me for a follow up. Really?! I had already decided that if I WERE to come back, it would be to see a different hygienist, but Mrs Cesario didn't even ask me if I was ok, for my "side" of the story, or apologize for my bad experience! I said to her - that's ok and smiled. And she said with attitude "I thought it would be" and stormed off. Wow! I don't know...maybe the hygienist was their daughter? She obviously was having a bad morning and lied to her office manager but if this is the way they handle things...gosh! It was a strange and unprofessional experience and I would HIGHLY recommend you avoid this dental office.
They have a very good professional reputation. I know that I'm under the care of an expert. They always go above and beyond to make sure I understand every single detail about my dental procedures. I'm always able to get all my questions answered, and I'm never nervous about starting a procedure. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future.
I was worried that I was going to be in a lot of pain when I left my appointment, but I wasn't at all. I felt absolutely fantastic and my mouth felt very clean. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I never have to worry about them overbooking appointments. They definitely believe in quality over quantity here and it is much appreciated. I really appreciated that they let me rinse every so often during my dental procedure. I've been to other dentists that never let me rinse and its awful. The toothpaste they used during my cleaning tasted great. It made the experience that much better.
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