The chair I sat in during my dental procedure was awful. It was seriously harder than a rock. They need to invest in more comfortable chairs. The staff made me feel like I was bothering them. They are rude and unfriendly. I have already warned everyone I know not to go here. See a different dentist unless you want a horrible experience. That appointment was a complete waste of time! They seemed stuck in the past. I was nervous about being exposed to archaic treatment methods.
They were a little too argumentative and angry. They didn't seem like they wanted to listen to almost everything I had to say. All the equipment at this office is state-of-the-art. I feel very safe here because I know it's safe and current. Their staff is very friendly and professional. The waiting area here is extremely spacious. There is never overcrowding and everything is spaced appropriately. My teeth cleanings have always been very comfortable, and I've never experienced any pain. They always go above and beyond to make sure I'm relaxed.
I have been a patient of Dr. Alberg's for years. He does good work. I have since changed dentists because I was dissatisfied with the unprofessional treatment received. The receptionist is rude and clueless. I received an invoice in Dec. for a procedure that I had in July and had already paid in full. I went in with my receipt and explained there must have been an error. The receptionist was her usual rude self and when presented with my receipt stating I paid in full, she said that I owed, but had to comb through my file to find exactly what I owed. I then told her that the dentist said he would not charge me for that procedure. She replied that I was not to be charged for the procedure, but because I did not come in to complete another, I was charged. I explained to her that I did not come in yet because I did not have the money since the procedure was one that my insurance would not cover. In all my years I have never gone in for a procedure I could not pay for. They had submitted the paperwork to my insurance company and received partial payment and what I owed, was what the insurance would not cover. I paid and left, but I will never use this dentist again. I do not trust, neither do I respect someone who goes back on their word. I have been a faithful patient for years and have never owed, and to me this incident made me feel unappreciated and cheated. And although Dr. Alberg does good work, I will not recommend him to anyone. Potential clients beware.
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