They could work on improving their level of customer service here. Dr. Neal and his assistants are wonderful. The office manager was curt on more than one occasion. Their rates are reasonable compared to other dentists; however, they don't work as well with insurance as some offices do. In most cases, if the insurance covers something at "100%" such as regular check ups, the dentist accepts the payment and writes off the rest. Dr. Neal's office insists on being paid the full amount of their charges instead of U&C. If insurance says a service is covered at 80 percent, most dentists will take 20% from the patient and accept whatever insurance pays. Dr. Neal's office will insist on being paid any balance over the insurance company's U&C.
I think Dr Neal and the office staff are great. They very much care for their patients and have a long-standing and good reputation in Madison. They are all wonderful and look forward to seeing them again. Thank you Mr. and Mrs. Neal and God Bless.
It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. I've never seen a dental office that cares about their patients more than they do. They've never pressured me to get dental procedures I don't need, and they always have my best interest in mind. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart.
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