I've been a patient here for many years, I first came here when I needed to have my dentures replaced. I met with the provider a young girl and knew this was who I wanted to make my denture. she made sure I was happy and informed through the whole ordeal. Fast forward many years and it was time to have my dentures replaced. I went to that appointment and received the same exceptional care as I had several years prior. My provider was able to communicate closely with the guy in the back to insure that my new dentures would look as close to the one I was wearing at the time. Once again I was very pleased. I returned once for my check up and have not had nay reason to return which I consider myself lucky because I know many people who never get their dentures to fit comfortably or correctly. In the past months I've referred two people to them but when they were seen was told that the office had made some internal changes and that provider was no longer there. One of the people decided to have her dentures made by them anyway and was not happy with the service or the final product. They had to remake her denture and she had asked that they work more with the guy in the back to get the teeth to look right and apparently he was no longer working there anymore either. I'm not sure why the changes were made but I consider that very poor business management. here you have a team that works effectively together and let them go but the people working in their place do not appear nearly as skilled in this area and do not communicate well with one another or the patients. I will no longer refer family or friends to this company as it seems the company has dissolved and is no longer even the same people working for them.
I feel like my appointments was pointless. I was totally amazed at how badly my dentures were made.. After numerous redos, they were horrible..In the start I asked it they could make my new dentures as close to possible as my previous ones.. Well it never happened.. Told them the teeth and gum lines was huge, They did not in any way line up with my bottom dentures..sent them back to redo nothing changed.. Wore them for one week and everyone I knew laughed at them.. Took them back.. The only positive I can say is that at least they gave me all my money back. Have now proceeded with another business and I am amazed with the difference..ex-rays done of gums, photos of my current dentures to help make sure they match up, and the much cleaner than New England Denture, much more professional ..so in the long run yeah, there prices are less expensive than most BUT you pay for what you get and I would never recommend anyone to them..
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