Excellent doctor and concept with the MDVIP model. For being an unhurried office, patients are rushed. It is very difficult to get an appointment within 24 hours. Doctors are always gone. With a light load of daily patients, we find it odd that they are busy and need multiple vacations from the office. The waiting area is nice and quiet. Never filled with waiting patients. Music is loud when playing. The staff keeps their areas cluttered. Unprofessional dress code for the office. Football and baseball jerseys and t-shirts are inappropriate. Staff should wear the same uniform and well groomed.
We've been going to Dr Monaco for a long time. We've seen a lot of changes, both good and bad. Dr Monaco is available to us when we need him. Fortunately, we've never needed him after hours, but we have the comfort of knowing he is available at a moment's notice. He listens and we have good discussions. He explains problems very well. It's been difficult to get the same day appointment when needed. We usually have to wait a week. I would suggest that when patients have to wait, Dr Monaco make contact by phone. There is a possibility problems could be taken care of within minutes saving an appointment and time. We are all busy, but with a concierge practice, he shouldn't be very busy, compared to many years ago with his past practice. He's very knowledable and many of us go directly to him with our questions. We don't have a high regard with any of the employees. They are uneducated youth. The office is very nice. It could use new paint or even new plants to brighten up the place. They need to clean their desk areas nightly before they go home. Messy desks are not attractive when we enter the reception area. Coats hanging on the back of the chairs are also not attractive. Messy hair, sloppy dress, chomping gum are also not very attractive. Dr Monaco and Dr Davis are regarded high by their peers and their patients. They need to respect their patients like patients respect them. They need to listen a little more to patients. We see and hear more than the two of them. They are tuned out and removed from what goes on in the office. It would be interesting to know what takes place when the doctors are not in the office. Office should be quiet without doctors and patients. My guess would be play time. Unprofessional appearances. Dr Monaco and Dr Davis are educators and have skills like no other. They make a great team.
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