Dr. Morgan is great, but his office staff is very rude. On my first visit I could hear the staff discussing a "gross" patient and was offended, yet I liked Dr. Morgan, so I continued under is care and referred MANY people to his office. Today was the last straw. Elizabeth was rude to me, because their staff had failed to give me the treatment schedule for getting a lower partial and I thought I was there to get my partial, she was angry and rude that I misunderstood the process. Her unprofessional behavior continued at the front desk, while the office mgr Katy and the receptionist witnessed her rude behavior and the only apology I received was "sorry we didn't give you the schedule" as I was handed it. I've never encountered such unprofessional behavior at a healthcare provider in my life and will file every complaint I can and if it stops only one person from visiting this office, I'll be satisfied.
I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. I knew I was getting top-of-the-line treatment when they told me about what they learned at the latest conference they attended, and how they were incorporating that knowledge into the practice. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows.
It's very reassuring to know that they are recommended by other dentists. It gives me confidence that I'm going to a professional. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance.
Wellness.com does not provide medical advice, diagnosis or treatment nor do we verify or endorse any specific business or professional
listed on the site. Wellness.com does not verify the accuracy or efficacy of user generated content, reviews, ratings or any published