I've had only 3 primary care physicians in my 38yrs. Dr. Reilly has been there for at least 15 of those years. He doesn't mind that I do research before coming in to see him, and totally understands my need to research different options that he offers. He's called me personally to discuss tests results while offering comforting words and time to consider how to proceed. When my mother, who has never ever had more than a cold, nearly died from pneumonia, he followed her prognosis and treatment, and made sure she was seen immediately (next day, first appointment) after her release from the hospital. The first thing Dr. Reilly said to my mom when he came in the room was "You had me scared...!" He listened to my concerns during that appointment, talked with her, and offered sound advice for her recovery. He makes sure she gets her flu & pneumonia shots; to this day, he still ask me how she's doing, even if he just saw her the week before. All the doctors he has referred me to have been just as attentive, compassionate, and professional as he. I cannot say enough wonderful things about Dr. Reilly!
Dr. Reilly has been our family doctor for over four years now. He is gentle, knowledgable, and takes his time with us listening to our questions. The wait is rarely very long, and the staff are friendly. We're very satisfied with him and his practice.
We arrived 20 minutes early for my sons scheduled appointment. After we waited 35 minutes I went to ask the receptionist, Stephani Banks, how much longer it would be until my sons appointment. She said that since she was the only one working she was unable to find out. I asked to speak with the office manager, Cathy Lowe, but she was on a phone call and unable to assist. Mrs. Banks then became loud and started yelling. It was not a pleasant situation. After another 10 minutes I was helped by a newly arrived receptionist (I don't know her name) and was informed that Dr. Reilly was running late and that he still had another patient to see before us. It is quite unacceptable to have to wait over 45 minutes and still have at least 15 more to wait is not a good business model. We were unable to stay for the appointment as I had an additional appointment later in the afternoon. Taking time off of work to get these appointments scheduled and have this time be wasted is off putting and frustrating. My family has been coming here for over 10 years, but after being yelled at by the receptionist we will not be coming back.
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