Donald Lauer, MD - Service Ratings
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Community Physician Network, Family Medicine Care - Hillsdale
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Southpointe Community Physical
8920 Southpointe Drive Suite B
Indianapolis, IN 46227
Consumer Feedback
Service
Environment
Expertise
Staff
Recommended
Value
Poll Responses for Service
4 Star Average Based on the Following 15 Poll Questions:Is this provider easy to reach in an emergency?
Asked 1 time
Answered "Absolutely! I can always count on them" (100% satisfaction) 1 time
Does this provider offer flexible appointment times?
Asked 2 times
Answered "Somewhat, but it's still difficult to get an appointment" (60% satisfaction) 1 time
Answered "Yes" (80% satisfaction) 1 time
Did this provider promise services he/she couldn't provide?
Asked 1 time
Answered "No, they were able to provide everything they said they would" (80% satisfaction) 1 time
Does this provider remember you by name?
Asked 1 time
Answered "Sometimes, but not always" (80% satisfaction) 1 time
Does this provider always put the customer first?
Asked 1 time
Answered "Yes, they always put customers first" (80% satisfaction) 1 time
Did you spend a lot of time in the waiting room at this provider's office?
Asked 2 times
Answered "I waited forever for my appointment!" (20% satisfaction) 1 time
Answered "The wait wasn't terrible, but it wasn't the best" (60% satisfaction) 1 time
Did this provider leave you unattended for an extended period of time?
Asked 1 time
Answered "I was left alone for a while, but it wasn't too long" (60% satisfaction) 1 time
Was this provider sympathetic to your situation?
Asked 1 time
Answered "Yes, they were sympathetic and caring" (80% satisfaction) 1 time
Does this provider promptly return your phone calls?
Asked 3 times
Answered "Yes" (80% satisfaction) 3 times
Did you have to wait long after you arrived for your appointment?
Asked 1 time
Answered "Yes, I had to wait forever." (20% satisfaction) 1 time
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