I went in expecting my regular six month cleaning. The hygienist did not introduce herself, I had to ask her name. She began taking X-rays without telling me what she was doing or why. I had to ask. The male Dr. Smith came in and began examining my mouth. The hygienist came back with this list of charges for services they wanted to perform. When I told her that I did not have any money(because my dental insurance allows a free cleaning every six months) she began taking the bib off. I then asked her if they were going to clean my teeth and she said" no". Of course I had to leave. I have never felt do disrespected in my life.
It was easy to get the appointment time that worked for my schedule. I loved how gentle and careful they were while they were flossing my teeth. My gums didn't bleed at all. I thought the staff was amazing; they were so friendly and helpful, and made sure I felt welcome there. They were able and willing to answer every question I had. I definitely felt informed.
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