I couldn't believe how much pain I experienced after my appointment. I was in agony for days that I know could've been avoided. They didn't tell me anything about my treatment options. I left feeling very confused and frustrated. I was in utter agony the whole time they were cleaning my teeth. It was completely unbearable. They definitely don't have a good professional reputation within my community. Everyone knows they're not trustworthy at all. It is impossible to get an appointment at their office. They are always booked and have a long waiting list.
as a new patient, i had so many problems just getting an appointment. i was scheduled for june 29th. 2 days before i was called to confirm my appointment. the next day i was called to be told i had no insurance. in addition to the problems with the phone system at this office, they had spelled my name wrong. this was the reason they thought i had no insurance. i was hung up on, heard terrible music while waiting, experienced a continual busy signal and never talked to someone who knew what was going on. even when aetna, and the employer tried to call , they could not get through right away. finally aetna got in touch with the office and i was rescheduled. when i was rescheduled i was put on hold again to check my insurance and was hung up on again. i did not bother to call back. i was again called to confirm my appointment. the day before my appointment, i was called to asked if i could come in a "little earlier". (four hours earlier) we settled for 3 hours earlier! upon my arrival, i was greated and sent to a room by an assistant that did not introduce himself umtil i asked who he was. the woman who took my xrays couldn't get the computer to work and could not find a child xray instrument for me since i have a very small mouth and lots of <url removed>. Reichman was very nice and reviewed my meds and meical past. he gave me his diagnosis. i waited at the desk to check out, for another patient who had lots of questions. i was given the dentist's recommendations and asked to schedule my next appointment. i said that i would call later. i was very disappointed in this office. i'm not sure if it's a problem with the phone or if it's a lack of staff training. i have medical background and have taught patient service to health care providers. this might help this office. i'm not sure what my next step will be since i was happy with the dentist but very dissatisfied with the office. thanks for your attention to this matter. mary mcpherson
I felt that they really valued my health and happiness because they followed up even after my appointment just to check up on me. It was such a nice gesture that made a huge difference. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy. I was given a polite greeting when I walked in. It was nice to be acknowledged. I was worried that I was going to be in a lot of pain during my procedure, but they gave me a local anesthetic that took the pain away. I was very comfortable the whole time. My teeth cleanings have always been very comfortable, and I've never experienced any pain. They always go above and beyond to make sure I'm relaxed.
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