I was assigned to Dr. Gaskins by Molina HealthCare. I am a diabetic and am on disability due to this. Upon my first visit I informed the intake person and then the doctor that I was a diabetic. At no time did they bother to check my blood sugar levels nor ask me how they had been. I informed the doctor that I needed testing supplies and he assured me he would call in an order. Upon arriving at the pharmacy to pick up my medications I was informed that no order had been placed for supplies. I immediately called the doctor’s office and spoke to a staff member. She assured me that she would speak to the doctor and it would be taken care of. This did not happen. The doctor did order some blood tests and had me schedule a follow up appointment to review the results. When I returned to his office for this return visit, the doctor stated, “I have no idea why they scheduled this appointment for you.” As he was stating this, he was reading my chart. I reminded him that he had sent me for blood work. At this point he stated that my cholesterol was a little high and he was going to prescribe medication. At no time was there any mention of A1C levels and even if he had asked for that test. Also, despite reminding them again that I was a diabetic my blood sugars were not checked during this visit. I once again asked for testing supplies and was assured they would be ordered. Once again, they were not. I eventually had to contact member services and have the issue sent to their escalations team. I was on hold along with the escalations team member for over an hour trying to get through to the doctor’s office. At this time, we terminated our efforts to get through and she said she would follow up. While it took her a day or two to get through, she was finally able to do so and after two months I was able to get my supplies. I believe that this constituted medically negligent behavior on part of the doctor and put my health at risk.
If I could give a negative rating, I would. In fact, I am so negatively impressed by this office I am actually leaving ratings on as many sites as I can so no one else has to deal with the utter nonse nse of this facility. The Iowa office is the most inefficient doctors office I have ever been to. The Staff (if you can call it that) is absolutely inept. I am surprised the female who runs the front office is even employed. I can never get an appointment. They rarely answer their phones and though I have left countless messages for them on different occasions they have never once returned a phone call. I've been left on hold for 30+ minutes and then hung up on numerous times. When I've brought up these issues they are unapologetic. The Doctor does not listen well at all. I have told him of issues with a new medication and he says,"uh huh," then prescribes me the very same medication. I have finally switched doctors. The doctors office is currently withholding a form I need to return to work (despite the fact that I paid for the form) and I may lose my job due to their complete lack of professionalism.
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