Dr. Steve Novak himself is a good clinical physician. Unfortunately, when Dr. Novak is away, his associate is on duty; the latter is as if from another planet. Regardless of circumstances, expect to wait a long time.
I thought he and staff were great! My son needed a minor urgent surgery and Dr. Novak did it immediately. Yes it did put his appts back an 1hr or more..but his concern was my son..and I have to be grateful he does a triage assessment with his patients..his office staff advised everyone he would be running late.. They were patient with me..I must of went to desk 10x..I was so worried...and the 2nd aftercare apt was very reasonably priced..great Urgent care..I was upset when my girlfriend gossiped Dr. Novak wasn't allowed to practice at hospitals in area..I found out that is completely untrue. I will go to Dr. Novak if I ever need Urgent care again! Oh, and the place was very clean. Including restroom. They could use more magazines..
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