The doctor is very friendly, informative, and professional. His staff is courteous and answers questions to the best of their ability. However, I have a major issue with notifications on appointments that are scheduled months in advance. I work for the railroad and am gone all the time. I have had appointments scheduled and no notification for reminders. Now I am out of a prescription of Nexium and cannot get it filled because of my missed appointments and if I miss another I am being told the Doctor will terminate me from his client list. This is the message I received when trying to get a refill done. This is an unprofessional way to notify a client they will not refill a prescription they are out of.
They make no effort to make me feel special. I don't think they appreciate my loyalty to them. If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. They seemed like they were using fairly modern treatment methods and procedures, but I'm not really sure. Recently the office staff only responded to my issues when I stirred things up or got angry. I will most likely be changing Dr's when this current health issue is resolved.
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