They ignored my questions and my appointment seemed rushed. Their staff was not that friendly, and didn't go out of their way to make me feel welcome. I feel like my appointment was pointless. None of my questions were answered, nothing was accomplished, and I felt worse when I left. I would never visit them again. I was very disappointed. Dr. Taylor did not tell me that there was a cavity under a crown that he x-rayed and must have known about. The tooth had to be extracted, and he put the crown own a few years ago. I had him monitoring it.
They were so easy to reach in an emergency, they answered my call immediately. It is a relief to know that I can count on them to always be there for me when I need them the most. The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. Let me just say that the chairs in their waiting room are extremely comfortable. I almost fell asleep waiting for the dentist- thats how relaxed I was. Before they even scheduled my treatment, they went over in detail all their different payment plans and exactly how much my procedure would cost. It was nice knowing exactly how much I was going to have to pay beforehand. I like to keep records of everything I spend, so I was planning on asking them for an invoice for my procedure, but they gave me one before I even had to ask. I was impressed with their professionalism.
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