The eye care is excellent with Dr. Balfour. however, the three ladies up front need to be be friendlier and professional in providing services. They are so grumpy and tend to ignore your questions at time.
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. They gave me sufficient information to make a decision about my treatment plan. They made sure that their qualifications were obvious. I was confident that I was under the care of a professional. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. They paid close attention to me and all of my questions were answered.
I have been going to Dr. Balfour for years just to get my eye prescription. I believe he's one of the best in Gallup. No other services. The upfront staff are very moody and tend to be very defensive when questioned regarding their services.
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