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A Day At Serenity

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A Day At Serenity
Day Spa
(42 Reviews)
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4432 South Loop 289 Lubbock, TX 79414
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About

A Day At Serenity

A Day At Serenity practices as a Day Spa in Lubbock, TX.
Primary Specialty

Day Spa

Map and Directions
4432 South Loop 289, Lubbock, TX 79414
Services Massages: Swedish, Therapeutic, Deep Tissue, Hot Stones, Pre-Natal Care, Couples, Reflexology, Neuromuscular Therapy, Aromatherapeutic, and Chair Massage. Facials can be customized but we also offer the European Facial, Microdermabrasion, Chemical Peels, etc... Waxing: Facial, bikini, brazilian, etc...Nails: Manicures and Pedicures. Hair: Haircuts, Hairstyling, etc... Additional Services Facials, Nail Care, Waxing
Consumer Feedback
(42 Reviews)
Service
3.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
4.5 star average for Value
View All 42 Reviews Add a Review
Recent Reviews
I bought a Groupon for this spa and it was the worst idea ever. Their customer service is clearly nonexistent. They never answer their phone and ask you leave a message, which they never return. My Groupon expires in a week...you'd think in a 3 month window that one could get an appointment, but that's impossible.
by wsiegfri xxx.xxx.39.46
October 22, 2013
Bought a groupon and tried to book a couples massage. A made at least 5 attempts to book. Every time I was told they were busy and would call back to schedule. They never called me back. I ended up canceling the groupon. Seems they don't have their act together at all. Definitely not the experience I want from a spa.
by Kevin Ries xxx.xxx.45.41
October 04, 2013
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Recent Polls
Did this provider prominently display their diplomas or business license?
Absolutely not! I don't think they have one!
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Did this provider ever take personal phone calls while in the appointment room with you?
Yes! He/she took a personal call right in front of me. I found it to be incredibly rude.
Did you feel like this provider's office was understaffed?
Definitely, they had one person trying to do everything
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Tru xxx.xxx.23.209
October 28, 2013
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
Did this provider answer all of your questions?
None of my questions were answered
Did this provider ever postpone your appointment?
All the time, and they usually don't notify me until right before my scheduled appointment
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Does this provider maintain a professional appearance?
Absolutely Not! He/She always looks like a slob.
by Anonymous xxx.xxx.23.209
September 26, 2013
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