They are always extremely careful to respect my privacy and knock every single time before they enter the massage room. I never have to worry. At other places I've been to, sometimes the massage therapist's hands have been too cold, but they weren't at all here. They were the perfect temperature, which made my massage even more enjoyable. They knew so much about the different types of massages. They were able to do massages that I had never even heard of before. During my massage, I asked them to change their technique a little. They changed it right away, and adjusted the massage to make sure it was exactly the way I wanted it. I was seen almost as soon as I walked in the door. I didn't have to reorganize my day around my appointment at all.