They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. During my massage, I asked them to change their technique a little. They changed it right away, and adjusted the massage to make sure it was exactly the way I wanted it. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. My massage was fantastic. They applied just the right amount of pressure and I was completely relaxed and rejuvenated.