Patricia Salvato, MD practices as a Fibromyalgia Doctor in Houston, TX.She graduated from U Of Tx Med Sch At Houston, Houston Tx 77225.
Diversified Medical Practices
U Of Tx Med Sch At Houston, Houston Tx 77225
ServicesPatricia Salvato, MD provides treatment for fibromyalgia in Houston, TX. A Fibromyalgia Doctor specializes in helping patients with soft tissue pain in the neck and shoulders (also called fibromyalgia).
Please call Diversified Medical Practices at (713) 961-7100 to schedule an appointment in Houston, TX or to get more information.
I never had the chance to even see Dr. Salvato, so I am not rating her as a doctor. I am simply writing to express my disappointment in her staff, particularly Maria in billing. I booked this new pati ent appt 3 mos ago. The day before my appt at 345 (they close at 5), I noticed that I had a missed call on my cell phone. I call the number back and talk to Maria, who informs me that my insurance is "inactive" and that the PCP name is not Dr. Salvato. I tell her that no, that's not correct, I have the cards, and it says Dr. Salvato right on it. She continues to tell me that it is inactive , so I tell her that I have to call BCBS, but by this time it is 448, and there is no way I can get this resolved before they close at 5. She tells me that once I get it resolved that I can let them know at my appt. I call a supervisor at BCBS and let them know what 's going on and we get it resolved. There is a mishap with the premium and Healthcare.gov screwed up my premium payment , so it shows that I owe more than I do. I have to send in an appeal to get this resolved. But because it still shows that I owe more on my premium payment,. Today, after I drove in from Katy and explained this to a very unfriendly Maria, she said that I cannot use my insurance because it's a 50/50 chance that it won't get paid. I put BCBS supervisor Jason on the phone with her to assure her that this claim will be paid, and she still refuses me. I took the day off without pay for this appt. If I would have been advised of this even a few days before the appt, I could've gotten this resolved. She was the most unfriendly person I have had to deal with and basically I left feeling like this office cares more about $ than patient care. I am hoping that this whole inconvenience and terrible treatment is a blessing in disguise and that I am meant to find a doctor office who cares about patients and helping them instead of doing the opposite. Dr. Salvato may be a great doctor, but I will never have the chance to find out, as I am never stepping foot in that office again. Btw, it is a good thing that I decided to call back the missed call #, because she didn't even leave a message, or try to call my home #.
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