I'm sad to say that I'm going to have to leave Dr.Sokal's practice. I have been a patient of hers since I was 12. I'm now 34 and have called twice in the last year for an appointment only to leave voice mails during business hours with no returned calls. I left a message yesterday at 1:10PM with my house number and cell phone number. It's over 24 hours later and I haven't heard from the office. I have a primary care physician so that I don't have to go to Express care/ Patient First. However, that's where I've ended up because I needed treatment. This time is a little more serious because it seems as though I have gall bladder issues and now I'm in search of a new doctor at time when I would have liked to seen someone I was comfortable with.
They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. Their primary concern is my safety and comfort, and they always take the time to address every concern of mine immediately. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me.
They went out of their way to make me feel special and respected, and were very sympathetic to my situation. I've never seen more kindness and empathy anywhere else. They answered my questions and spent a lot of time with me. I didn't feel like they were trying to rush my appointment at all. I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to.
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