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Tuality Medical Supply

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Tuality Medical Supply
Tuality Medical Supply
(19 Reviews)
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1060 SW Baseline St Hillsboro, OR 97123
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Consumer Feedback

(19 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
I bought a Mighty Mack 4217 blue walker with a seat from them and mom paid for it with her SS money that she barely had because of a horrible car wreck in 2006 blowing out my knees. The walker came unwelded on the bottom left hand side and they replaced the first walker. Now the second walker came unwelded in the same spot in the spring of 2012. Tuality said that I joyrided it up and down Foster and 82nd avenue and I had someone push me on it and that is why it came unwelded which was a big fat lie. They said they took it to their warehouse where they determined I did the damage and broke it-(my own walker) which was a big fat lie. Why would I break my own walker that I love and need.? They said I broke my own walker which was a lie. I did do research and found out that several disabled companies that sell disabled walkers here in the Portland area are no longer selling NOVA-Artho products due to poor workmanship and the fact that Nova will not back up their walkers any more. These places also told me that Medicare was no longer paying them for the walkers either. I called them (Nova-Arthro) and do not own technology and a camera and they wanted me to email pictures of the damage and I have no money to spend $600.00 on a new digital camera and have no clue how to email pictures just to be in the new technology loop to be like the Jones'.The walkers are made out of cheap aluminum and it is thin as well. Tuality Medical Supply has a monopoly on the disabled market where there is no competition and people cannot go anywhere else to buy these walkers. They blame the customers for breaking their products that break and are of poor workmanship. I have so far told alot of people about my horrible experience and plan to tell more. A friend of mine needed some equipment for her eyes and Tualatin told her that diabetes caused her eyes to go out and that was a lie and her eye problems are caused from a botched surgury in 2007. The made her cry. If it takes the rest of my life I plan to tell many people how they accused me of something I did not do because I feel people that have to have these walkers are being treated like dirt and being accused of something they did not do. It says on my paperwork that this walker is covered under warranty. If it was and Nova-Arthro backed up this product Tuality would not have treated me like this which is the worst any business in Portland has treated me since moving here in 1991 from Boston Mass.
by PatriciaRp xxx.xxx.178.205
May 30, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.108.166
March 27, 2012
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
by Anonymous
February 20, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
February 04, 2012
I felt very safe in their care. I definitely trust them. They have really great customer service here. They always put their customers first, regardless of the situation. Their primary concern is what's best for me, and they only give me the advice that would benefit me the most.
by Anonymous
January 03, 2012
Was this provider late to your appointments?
No, they were on time
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous
October 20, 2011
I will absolutely return. I had an amazing experience, and they were by far the best I've ever seen. I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. It was easy to get the appointment time that worked for my schedule.
by Anonymous
October 03, 2011
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Are you going to visit this provider again?
If I need to, I'll return
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Would you recommend this provider to others?
If I Had To
by Anonymous
June 18, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Anonymous
April 01, 2011
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Map and Directions
1060 SW Baseline St , Hillsboro, OR 97123