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Westview Health Care Center

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Westview Health Care Center
Westview Health Care Center
(11 Reviews)
> Get Phone Number & Directions
150 Ware Rd Dayville, CT 06241
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I have no doubt that the care at Westview is excellent but tx of staff is deplorable! Nurses aides are told that they are replaceable at any time and that monkeys could do what they do. Add to that a few insensitive LPNs who show no professionalism towards the aides along with the unreasonable demands and rules laid down by the administrator and you have one awful place to work. Tell me why a lot of the current staff is putting in their notices??? Westview is going to regret their management styles when the aides all quit and walk off the job. Not everything you see in the papers and hear about Westview, from the staff's point of view, is factual.
by Former Employee xxx.xxx.176.115
February 02, 2017
Did you feel safe in this provider's care?
Yes
by Anonymous xxx.xxx.109.112
November 15, 2013
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous xxx.xxx.250.142
March 23, 2013
Was this provider's staff friendly?
Yes
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.2.253
August 07, 2012
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.51.166
July 10, 2012
I am going to refer everyone I know here. I absolutely love this place. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy.
by Daniel Houser
October 26, 2011
It's easy to see why Westview Health Care Center is rated among the top long term care facilities in the nation. I have had the experience of having three family members at Westview for both short-term rehab and long-term care and cannot express enough gratitude for the level of skill, care, compassion, concern, and attention to detail they all received. Everything from building maintenance to the patient's plan of care reflects the dedication of their outstanding staff. I have had the opportunity to spend a great deal of time at Westview and can say that I have witnessed the delivery of "above and beyond" care as the norm. I find the nursing and therapy staff to be highly competent, thorough, skilled, friendly, and always attentive. The dietary staff takes the time to get the meal plans just right, from preparation to presentation. The facility is impeccably clean and beautifully appointed, giving you more the sense that you are in a grand hotel than a nursing home. The outdoor landscaping, patio areas, and their famous "Main Street USA" show the extraordinary length that Westview management goes to in making their patients and residents truly feel at home. The physical beauty of the Westview environment makes for a great first impression, but it is the professionalism and pride of their skilled staff that leaves the lasting impression. I can think of no better hands to care for a loved one than the ones at Westview Health Care Center!
by Linda Colangelo
October 16, 2011
Did this provider prominently display their diplomas or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous
October 11, 2011
Just another busy, short-staffed Nursing & Rehab Ctr. My 81 year old mother fractured her right hip, and was s/p gamma nail fixation. Because of her prior hx of strokes, having had anesthesia, and pain meds, along with her age, she remained mostly confused during her stay. However, I do not like what I saw. Westview staff falsely reassured family that nursing and physical therapy work closely together to make sure patients are adequately medicated prior to therapy; however, to my horror, my mother was almost sent to therapy without being adequately medicated. On another occasion, when occupational therapy came in, my mother stated that she had to have a bowel movement right away - she was transferred to the bathroom, the therapist came out to get my mother's comb, then went back in to the bathroom to assess my mother combing her hair - in other words, Westview was performing OT while my mother was sitting on the commode, in pain, and trying to have a bowel movement. There were numerous medication transcription errors, one included my mother getting abdominal injections 5 days longer than her doctor ordered. When my mother complained of pain, I lost count of how many times we were told, "I'll get to her when I can, I have 30 patients!" One day, I came in early, and while walking down the hallway, I could hear my mother's hoarse voice calling out my name. Upon entering the room, my mother was naked, and pulling on her urine catheter. My mother was so confused she didn't know to press her call light, so I pressed it, and started dressing her. When the nurse came in, I told her how I found my mother and that there was a lot of blood in her catheter. The nurse replied that they were short-staffed this morning and lots of patients get blood in their catheters just from the process of turning. I again repeated that my mother was pulling on her catheter, there was a lot of blood in the catheter, and she was on Coumadin, a blood thinner. When my mother improved somewhat and the catheter was out, either I or my mother would press the call light when she had to void. Ususally, a nurse would come in, turn off the light, announce that she had to go find someone to assist because my mother was a two-person transfer, and we would wait, because again, they're very short-staffed....on one occasion my mother waited so long in her wheelchair, and she had to void so bad that she started crying. So I wheeled her out in to the hallway, and there were other staff passing by, but no one offered to help my mother to the bathroom, they just said to put on the call light; and I would reply that we did put on the call light, and the nurse came in, turned it off, and left. When my mother started getting more active, but still somewhat confused, for 2 days in a row, she tried to get herself out of the wheelchair. For these 2 episodes, since I was at her bedside, I put on her call light and stood in front of her wheelchair to prevent her from falling, and we waited and waited, and I could hear the nurses right outside her doorway because there was a hallway charting station there, but no one came in until I would yell out, "I need some help in here." So I called my mother's doctor, and said that we wanted out of Westview. And the day before discharge, while I was at home accepting a Hoyer lift for my mother's at-home care, I get a call from Westview saying that my mother apparently tried to transfer herself to the bathroom, they found her on the floor, and were sending her to Day Kimball ER so she could be checked out. When I asked my mother what happened, she said that she put on her call light for assistance to the bathroom, but no one came. And that's not the end of this story....the day of discharge, with check-out at 11 am, the nurses get my mother up in a wheelchair next to her bed early in the morning, and housekeeping comes in, strips her bed bare, and starts spraying all these cleaning chemicals on everything. Unbelieveable! So I took my mother, and all of her belongings, and waited in the lounge for personnel from the med-van transport to take her home.
by D. Hwalek
May 08, 2011
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
by Anonymous
April 13, 2011
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Map and Directions
150 Ware Rd, Dayville, CT 06241