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Waterview Center

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Waterview Center
Waterview Center
(14 Reviews)
536 Ridge Rd Cedar Grove, NJ 07009
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Consumer Feedback

(14 Reviews)
Service
4 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
Definitely understaffed, toilet training is non-existent, they are more concerned with staffing the day room where they have several residents sitting all day..the Administrator told my sister-in-law during a dispute over billing that ' We are a business and we are in business to make a profit.' They were paid for PT by the insurance company and are still billing for 100% , and the next day my brother's special bed was removed and replaced with a standard bed. They threatened to put a lien on my 87 year old mother's house which is not in her name because we were told WE were supposed to set up everything with the state for her Medicaid medical pass--this was a punitive move because we had a lawyer draw up the paperwork instead of their financial department, and we were told point blank that it was our fault for not letting them do it, so our mother was not approved until January and the paperwork was submitted in September. We currently have our lawyer disputing an $ 8000 bill they say we owe.Don't care for the people in charge, most of the workers try to do the best they can, but they are very understaffed. It's a shame.
by Unhappy
October 05, 2011
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider use current and safe equipment?
Fairly current
Would you refer this provider to a family or friend?
Maybe, I'm not sure if I loved them that much.
by Anonymous
July 08, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
by Anonymous
May 30, 2011
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Was it easy to make an appointment with this provider?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
May 17, 2011
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Map and Directions
536 Ridge Rd, Cedar Grove, NJ 07009