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Three Fountains Nrsng & Rehab

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Three Fountains Nrsng & Rehab
Three Fountains Nrsng & Rehab
(13 Reviews)
835 Crater Lake Ave Medford, OR 97504
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Consumer Feedback

(13 Reviews)
Service
2 star average for Service
Environment
4 star average for Environment
Expertise
2 star average for Expertise
Staff
2 star average for Staff
Recommended
2 star average for Recommended
Value
1 star average for Value
My mother has been in here for 4 days. During that time she has missed at least 5 meals. They failed to bring them. She had to call me at home, so I could call and ask them to feed her as they ignored her call button for over 3 hours. She had her knee replaced and is supposed to have help getting up to use the restroom, but 9 time out of 10 she has to get up by herself and make her way to the restroom as no one answers her call button. They left me completely alone for a long time and I became very nervous. They are always prepared for my appointment and remember everything about me. Whenever I have a question, even if it's very basic, they always make me schedule an appointment, which is extremely frustrating. There was no annoying music playing while I waited or during my visit. I appreciated that they didn't have that typical elevator music on. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
by Paula Gerschler xxx.xxx.52.34
December 13, 2013
They forgot to take my mother in law to dinner or feed her. Care was very poor. They never followed or checked out the hospital orders for her care. Actually one of the nurses told me they are always confused on the care of their patients as they are moved around husband asked every day if they were treating her urinary track infection and her rash. They always said yes but after 5 days there I went to visit her and I asked the supervisor nurse. She pulled her chart said nothing was noted on treatments.They hadn't applied any ointments on her rash was extremely inflamed. The hospital was afraid of that so they showed me their orders and how they wanted it treated. Which came with her to this place three fountains. they never even looked at her doctor orders.I would never let anyone I cared for go here again. It never fails how long I have to wait on hold when I call them. I'm always put on hold forever and I find myself not even wanting to call. I wasn't too impressed with their office, I could tell they didn't take much pride in it's appearance. I felt like my needs were mostly met, but they didn't make any extra effort. They had some annoying music playing in the background here, but it didn't bother me much. It was pretty quiet. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it.
by lovemymotherinlaw xxx.xxx.142.230
November 04, 2013
They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. They don't always adhere to the customer is always right policy here. Although I have seen them apologize for some mistakes it doesn't happen very often. There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. If I compare them to others in their field, I wouldn't say they're the worst, but they're definitely not the best. They really make no effort to maintain a professional appearance here. I was shocked at how unprofessional they looked.
Very few of the staff wear a name badge. so you don't know if they really even work there. I am constantly asking people their name. One person I mentioned this to said "oh yeah I lost it. I need to put a piece of tape with my name on." How does this protect our elderly from some one just walking in and abusing them?
by wyndiris xxx.xxx.181.137
October 12, 2013
Was this provider argumentative or easily angered?
Yes, I was scared to say anything
Did you feel safe in this provider's care?
No, I was scared
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Were the restrooms well-stocked at this provider's office?
No, they needed to make more of an effort to stock them
by Anonymous xxx.xxx.179.26
September 05, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Does this provider have a good professional reputation within your community?
Absolutely not, they are not trustworthy at all
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.117.9
April 26, 2013
Would you refer this provider to a family or friend?
No, I wasn't impressed
Would you recommend this nursing home to others?
No
by Anonymous xxx.xxx.105.111
March 17, 2013
They answered most of my questions but I could have used more information. Their staff was friendly enough, but they didn't go out of their way to help me. The facility is rundown and dirty.
by Janel xxx.xxx.75.94
May 01, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
December 04, 2011
Were the restrooms well-stocked at this provider's office?
Sometimes, but most of the time they aren't
Did this provider seem irritated to be working with you?
Definitely, they seemed irritated to work with anyone
Was this provider's office easy to locate?
Fairly Easy
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous
November 20, 2011
There was lots of available parking at their office. I was glad that I didn't have to drive around looking for parking. When we arrived there was no one at the front desk. I found the staff room and four staff members were there socializing. When I explained to them that my grandmother had arrived and was waiting in the car to be admitted, one of the staff members told me she should have arrived by hospital transportation. I explained the hospital approved us to transport her. Then three nurses started arguing about how to bring her into the facility. I explained she just needed a wheelchair and some help. After some more argument among the staff, finally they brought a wheelchair and helped grandma into it. There was cups of urine on the counter and the facility looked dirty and rundown. They showed us her room and it was tiny, dark and depressing. They left us there without helping grandma into the bed. They didn't have the admission paperwork available. We decided to take grandma out of there and didn't check in. My overall impression is that grandma would not receive a bare minimum of care, and the facility was chaotic, dirty and depressing.
by Bonnie Birge
September 23, 2011
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Map and Directions
835 Crater Lake Ave, Medford, OR 97504