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Scott Bello, MD

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Troy Pediatrics

Troy, NY

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Scott Bello, MD
Bello & Malone
(29 Reviews)
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2001 5th Ave Troy, NY 12180
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Consumer Feedback

(29 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Did this provider seem up-to-date with the current advancements in their field?
Yes
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Is this pediatrician patient with first-time mothers?
Definitely! They are happy to answer every first-time mother's question, no matter how basic
by Anonymous
July 15, 2011
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Does this pediatrician use current and safe equipment?
Yes
by Anonymous
July 06, 2011
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this provider willing to stay open late to accomodate your needs?
Sometimes, but most of the time they don't
Was this provider's office easy to locate?
Fairly Easy
by Anonymous
July 05, 2011
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous
June 02, 2011
Does this provider treat their staff well?
Yes, they treat their staff with respect
Does the pediatrician have other doctors or nurse practitioners that can provide care if the pediatrician is sick or unavailable?
Yes, they have a nurse practitioner or doctor on staff when the pediatrician is unavailable
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Did the pediatrician ever make you feel uncomfortable or stupid for asking for additional details?
No, they didn't make me feel uncomfortable or stupid
Do you feel that you could have received better service somewhere else?
No, I don't think so
by Anonymous
May 31, 2011
Their office was the absolute perfect temperature. It was so nice to be able to get out of the weather outside and sit in a relaxing, comfortable office. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Not only were they able to answer all of my questions about immunizations, they gave me a lot of information that I wasn't aware of. I was amazed how much they knew. Whenever I asked them for more information about anything, they were happy to take the time to give me as much information as I wanted. They made me feel like every question I had was important. Everyone in my community knows that they are the absolute best in the field.
by MAM
May 02, 2011
They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. They keep the restrooms well-stocked here, and not just with the basics. There is mouthwash, lotion and other amenities. You can tell they want their clients to be as comfortable as possible. Whenever I asked them for more information about anything, they were happy to take the time to give me as much information as I wanted. They made me feel like every question I had was important.
by Ken Wise
March 10, 2011
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does the pediatrician get upset when you seek a second opinion?
Not at all. They encouraged second opinions
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
February 24, 2011
Today I was refused medical care for my 6-year old son by the pediatrician’s office that has taken care of him for the past 6 years, still has his medical records, and had availability to be seen. We recently relocated to Indianapolis, IN, but have returned to our home in NY for the holidays.

WHAT I WAS TOLD
- Was refused to be seen because I was told they were no longer his primary care physician, hence, they could not bill for the services. I offered to pay for the visit out-of-pocket, but was still refused.
- Was told that because they were no longer his primary care physician, that we would not be seen.
- Was told that there was no doctor in the office this morning.
- I asked them for consideration based on the fact that they knew my sons medical history, but was dismissed.
- Was told that the doctor in the afternoon could not see too many patients because she would get frustrated and gets of control.
- Was told that the best option was to go to an urgent care office by both and administrator and was repeated as the recommendation of Dr. Scott Bello.

WHAT I FOUND OUT
- My health insurance company would process the claim from the office or would reimburse me.
- That Dr. Scott Bello was indeed in the office that morning.
- Spoke to NYS Department of Health to validate filing my complaint.
- Called and asked to speak to Scott Bello; was refused; wouldn't forward my request; and wouldn't be available until next week.
- I called another pediatrician and explained what had happened, and they were “disgusted” by what I told them and that they would be happy to see my son.

I am disgusted by the lack of morality, unconscionable behavior lacking truth, poor business ethics, and flat out a violation of their practice to provide care to my son, that I suspect is a violation of his patients’ rights.
by mrbouchey
December 28, 2010
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Map and Directions
2001 5th Ave, Troy, NY 12180