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Diane M. English, MD

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Diane M. English, MD
(33 Reviews)
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736 Cambridge St CCP9 Brighton, MA 02135
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Consumer Feedback

(33 Reviews)
Service
4.5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
5 star average for Value
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider's staff friendly?
Yes
by Anonymous
January 20, 2012
I am going to refer everyone I know here. I absolutely love this place. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. Their office was one of the quietest, most peaceful places I've ever visited. I was able to relax very easily. The staff really knows what they're doing, and they know a lot about the company they work for. They're able to answer most of my questions, and the only ones they don't are the ones they need their boss's approval for. I have seen the doctor leave her home on a Sunday afternoon to visit a needy patient in the hospital 20 miles away.
by John Y.
December 14, 2011
Was this provider's office too cold?
No, it was fine
by Anonymous
December 07, 2011
Does this provider promptly return your phone calls?
Absolutely not! My phone calls aren't returned at all!
by Anonymous
December 06, 2011
Does this orthopedic surgeon use current and safe equipment?
Yes; the equipment is very advanced!
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
by Anonymous
December 05, 2011
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
November 30, 2011
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did you leave the office feeling satisfied with your visit?
Yes
Was the waiting area spacious?
Yes
Did you feel like this provider's office was understaffed?
Somewhat, they could've used more help
Was this provider argumentative or easily angered?
No, they were very calm and understanding
by Anonymous
November 30, 2011
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was this provider late to your appointments?
No, they were on time
Was this provider's office too cold?
Not at all, it was the perfect temperature
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous
November 28, 2011
Was this provider friendly?
Very! The most welcoming office I've visited!
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Does this orthopedic surgeon use current and safe equipment?
Yes
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Was the waiting area spacious?
Yes
by Anonymous
October 25, 2011
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
October 18, 2011
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Map and Directions
736 Cambridge St CCP9, Brighton, MA 02135