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Horizons Dental Concepts PC

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Horizons Dental Concepts PC
Horizons Dental Concepts PC
(38 Reviews)
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7185 Highway 72 West Madison, AL 35758
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Consumer Feedback

(38 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
September 27, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Were the waiting room chairs comfortable at this dentist's office?
They were average
by Anonymous
September 23, 2011
Would you recommend this dentist to others?
Yes
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was it easy to make an appointment with this provider?
Yes
by Anonymous
August 29, 2011
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
by Anonymous
June 27, 2011
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider give unbiased advice?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Do this dentist have a good professional reputation among other dentists?
Yes, they are recommended by other dentists
Did this provider have an entertaining selection of waiting room magazines?
Yes
by Anonymous
June 22, 2011
Today was my first visit to this facility. I have a broken tooth that needs to be extracted. I had an appointment and the wait time was still long. Once I was able to see the dentist, I was met with a nonpersonal coldness. Once she went over my charts, she looked at my tooth and, because of my dental anxiety (which affects 15% of Americans), she jumped back and said "No, no, no... you need a surgeon. Because you have stated you have anxiety and have it written on your chart, I will not extract your tooth." She continued on about the safety of her office and the patient... over anxiety. She then walked to the door and would not face me to continue the conversation. I had to turn around in my dental chair to see her. It was as if the dentist was done with me and could not wait to get out of the room. The conversation between us was heard by everyone in the vicinity. As we walked up to the receptionist counter, right in front of me, she told the receptionist who greeted me, "I need to talk to you." I am mortified and will not go back. Awful visit.
by Elizabeth
June 07, 2011
Did you experience any unnecessary pain while your teeth were cleaned?
No
Did your gums bleed excessively after your appointment?
No, they didn't bleed excessively
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Does this provider remember you and your circumstances at every appointment?
Not really. I usually have to remind them.
by Anonymous
May 31, 2011
Is this provider easy to reach in an emergency?
Absolutely not. I was forced to call the emergency room.
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Has this provider ever cancelled your appointment on you last minute?
Yes, I'm never confident that my appointment will actually happen
Does this provider have helpful information available online?
No, just a basic listings page
by Anonymous
May 18, 2011
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Map and Directions
7185 Highway 72 West, Madison, AL 35758