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Robert Kolesnik, M.D.

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Robert Kolesnik, M.D.
Robert J. Kolesnik, M.D.
(29 Reviews)
> Get Phone Number & Directions
1230 E Arrow Hwy Upland, CA 91786
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Consumer Feedback

(29 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Does this provider have helpful information available online?
No, just a basic listings page
Did you experience unnecessary pain during your visit?
A little, but it was bearable
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
by Anonymous xxx.xxx.79.51
February 19, 2013
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
Does this orthopedic surgeon use current and safe equipment?
Yes
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Was this provider's office clean?
Yes everything was neat and sterile
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
by Anonymous xxx.xxx.215.191
December 18, 2012
Did you have to wait long after you arrived for your appointment?
Yes, I had to wait quite a while
Was this provider's office too cold?
Not at all, it was the perfect temperature
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by visit xxx.xxx.77.234
November 26, 2012
The neighborhood was ok however this is the worst Dr I've ever seen!. It's shocking how little Dr. Kolesnick seem to care about customer service. From my experience It appears as if customers are never put first here. My apt was at 10:30 and he walked into the office at about 11. The Dr is incredibly rude and seem to care more about how the charts are prepared and if its to his liking. I could hear him yelling at his office manager that my chart wasn't prepared properly. When I went to find out what was going on the office manager was in tears and I had to speak with the girl at the front desk. She was very apologetic however she informed me that the Dr was gonna see everyone else before he sees me and to just reschedule me. This was my Third apt with Dr Kolesnick and I needed his recommendation to move forward with my treatment. I saw him in the hallway and asked if he was gonna see me. He walked into my room and said there is an issue with my file and will be in shortly. Then he slammed the examination room door shut!. He seemed like he was extremely irritated to be at work, and that he couldn't wait for me to leave. He didn't seem to want to help anyone. He barely gave me any information at all and the info he gave me was very confusing. The first time i saw him he stated that he was gonna suggest for me to get my surgery however when i recieved his report it was completley different frm what he said at my apt. So as a result i brought my mother with me so i could have a witness to how thus Dr. treats his patients. she was in shock as to how he runs his practice. I sympathies with the staff members And feel sorry that they work in a horrible work environment. I hope I never have to go back to see Dr. Kolesnick. I'm disappointed in how negative my review is but seems like this USC alumni is more concerned with decorating his office with banners and poster of USC and pictures with him and Joe Namath and other football players. Unfortunately unless you are a famous athlete for him to put on your wall don't expect to be treated like a human being who is hurt and in need of professional medical care!
by Priscilla Martin xxx.xxx.140.187
November 14, 2012
Does this provider treat their staff well?
Kind of, but not very well
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Was the waiting area spacious?
Yes
Did you notice a foul odor when you arrived at this provider's office?
A little, it was faint but I noticed one
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.147.2
September 21, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Not Really
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Only if I couldn't find a better substitute
by Anonymous xxx.xxx.21.118
September 04, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Not Really
by Anonymous xxx.xxx.250.12
August 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.154.199
July 22, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by robert clark xxx.xxx.10.186
May 07, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Sure
by Trinity xxx.xxx.89.81
April 05, 2012
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Map and Directions
1230 E Arrow Hwy, Upland, CA 91786