Kimberly J McLeod, OD

Kimberly J McLeod, OD
McLeod Eye Associates, P.C. 567 Southbridge Street, Heritage Mall AUBURN, MA 01501
Add a Review

Consumer Feedback

(65 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
Did your eye exam hurt at all?
Not at all, the exam was so much better than others I've had
Was this provider's staff friendly?
Yes, they went above and beyond
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
I have been a patient of Dr. McLeod for over 15 years. In fact, she takes care of my Husband and my Mom too. Knowledgable, professional, caring and friendly describe her and her entire team. We wouldn't trust our eyes with anyone else! The new location at The Heritage Plaza in Auburn is amazing...inviting and pristine...a great feeling as soon as you walk in. My highest recommendations for this practice.
As soon as I walked through the door, I was immediately greeted by the friendly staff. They went out of their way to make me feel special and appreciated. The new location is great and easy to locate. I would certainly recommended friends & family to visit McLeod Eye Associates.
I've been going to Dr. McLeod to take care of my eyes for the last 15 years or so. She's been there to reassure me through various frights and has always been caring and helpful.
They always dress so professionally here, the entire staff obviously makes an effort to look their best and maintain a very professional appearance. They were absolutely amazing and make others in the same field look like beginners. They did an amazing job at finally providing me with an accurate prescription for my glasses and contacts. I've been to other optometrists that didn't really help, but now I can finally see well once again. I couldn't believe how great their office looked. It was very obvious that they took pride in the office's appearance. It was one of the best looking offices I've ever seen. I feel like they always have a special going on every time I visit. Even if I don't bring in a coupon the staff will inform me of the promotions they have going on so that I can save money.

ALSO: Dr. McLeod moved her location to the Heritage Plaza (567 Southbridge St, Auburn) and her new place is better than ever. The colors and the set up are so inviting!! You can tell she really likes what she does by the way she put this office together! I am so happy I got to see her and her staff in the new location!!
They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. They were really fantastic and performed a virtually pain-free eye examination. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary.
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider's office clean?
Yes! I was amazed at how clean it was!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Would you recommend this optometrist to others?
Yes
i had great service when I had the $$$ or the great insurance. But when I had no money on me and needed a spare contact lens they had no interest in me. When I asked to see the doctor with a question I was told that would be 80.00 when I didnt have any $$$ on me, they dont care. So if you have great insurance and never run out of money they are great. Beware however because if you lose your job your out of luck. Im finding another doctor...
Add a Review