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Marc Swanson, MD

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Marc Swanson, MD
Blue Ridge Pain Management Assoc.
(51 Reviews)
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1802 Braeburn Dr. Salem, VA 24153
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Consumer Feedback

(51 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
3 star average for Value
They paid close attention to me and all of my questions were answered. I will definitely refer my friends and family here. They were great and I think more people should know about them. They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. The waiting area here is rather cramped. People often have to stand as there is not enough chairs. I was left in the appointment room by myself, but they eventually returned.
by SMM
August 26, 2011
I love Dr. Swanson, but the other staff, especially one of the P.A.'s is very rude. I felt verbally abused when I left the office. Worst experienced I have ever had on that visit. Other visits with Swanson have been wonderful.
by Life in Pain
August 23, 2011
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
August 17, 2011
Did you experience unnecessary pain during your visit?
No
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
July 25, 2011
Are you going to visit this provider again?
Sure
Was this provider friendly?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes
by Anonymous
June 17, 2011
Was this provider's staff friendly?
Yes
Did this provider have reasonable prices?
Yes
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
May 25, 2011
He and his nurse were courteous but the rest of the office staff was on the borderline of being rude. They assume that you are a drug addict right off the bat and treat you as such. He is a "close talker" and talks nonstop. He really doesn't let you get a word in at all. He assumes you want drugs even when you don't. He doesn't explain what he is prescribing or why he is prescribing it. There are several BMI charts throughout the office so if you are overweight - watch out - all the problems and pain you are having well be because you are overweight.
by Stars
May 24, 2011
They were very qualified and knowledgeable. I could tell that they've been doing their job well for quite a while. I would recommend them to people I know if I couldn't think of anyone better to suggest. I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me.
by dissatisfied patient
May 18, 2011
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
How would you compare this provider to others in his/her field that you have visited?
The worst I have seen
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
by Anonymous
May 01, 2011
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was the waiting area spacious?
No, but I can always find a seat
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
by Anonymous
April 28, 2011
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Map and Directions
1802 Braeburn Dr., Salem, VA 24153